DFPS protects the unprotected – children, elderly, and people with disabilities – from abuse, neglect, and exploitation.
Source: CPS revision memo May 1, 2017
This revision of the Child Protective Services Handbook was published on May 1, 2017.
CPS wants to ensure that the general public understands what critical actions caseworkers are required to perform and why. To further this understanding, CPS has set up a policy e-mail box for the general public: CPSPolicyQuestions@dfps.state.tx.us Please feel free to contact us, via this email address, with any general questions related to policy.
For questions or concerns regarding specific cases, please contact the caseworker or supervisor, or the Office of Consumer Affairs at 1-800-720-7777.
CPS Documentation and Contact Entry (PATS 9877)
• adds language that clarifies requirements for entering contact documentation in IMPACT within 24 hours of contact or attempted contact;
• specifies that a caseworker must complete documentation the next day if he or she is unable to finish documentation and related tasks on the day of contact; and
• specifies other situations in which documentation must be made within 24 hours.
1430 Case Recording
2221 Documentation and Same Day Contact Entry for Alleged Victims and Other Children
2222 Case Activities Requiring 24 Hour Documentation
2223 All Other Documentation
2510 General Provisions
2512 Documentation and Same Day Contact Entry
2512.1 Same Day Contact Entry
2512.2 Case Activities Requiring 24 Hour Documentation
2512.3 All Other Documentation
2621 Documentation and Contact Entry
2621.1 Same Day Contact Entry with Alleged Victims and Other Children
2621.2 Case Activities Requiring 24 Hour Documentation
2621.3 All Other Documentation
2621 Initial Contacts
2621.1 Contact Time Frames
2621.2 Unable to Make Contact
2621.3 Unable to Locate
2621.4 Initial Face-to-Face Contact
2621.5 Family Member Not Present
2621.6 Family Refusal to Participate
2622 Initial Contact Tasks
2622.1 Initial Tasks
2622.2 Contact with Collaterals
2622.3 Family Refusal to Cooperate At Any Time
2623 Initial Safety and Family Needs Assessment
2624 Ongoing Contacts
2625 Alternative Response Family Plan
2625.1 Completing the Plan
2625.2 Documenting the Plan in IMPACT
2625.2 Addressing Active Safety Threats to a Child