This revision of the Child Protective Services Handbook was published on March 1, 2018.
CPS wants to ensure that the general public understands what critical actions caseworkers are required to perform and why. To further this understanding, CPS has set up a policy email box for the general public: CPSPolicyQuestions@dfps.state.tx.us. Please feel free to contact us, via this email address, with any general questions related to policy.
For questions or concerns regarding specific cases, please contact the caseworker or supervisor, or the Office of Consumer Affairs at 1-800-720-7777.
Notifying Children’s Advocacy Centers (PATS 10557)
Adding policy indicating that staff must notify Children Advocacy Centers in certain situations. Policy is being updated based on recent legislation. See:
2230 Investigation Tasks
2231 When to Notify Children Advocacy Centers About Reports of Abuse or Neglect
2330 Child Fatality
2331 When a Child Dies